Return Policy

Last updated: January 1, 2026

We want you to be happy with your purchase. Because our products are personal-care items, we only accept returns or replacements for items that are defective (for example: damaged on arrival, leaking, broken seal, missing components, or a manufacturing defect).

We do not accept returns for reasons such as change of mind, incorrect orders, dissatisfaction with results, or normal variation in product appearance.

Return Eligibility (Defective Items Only)

A return, replacement, or refund may be approved if all of the following are true:

• The item is defective (not damaged due to misuse or normal wear).

• You contact us within 30 days of delivery.

• You provide the required information (see “How to Request a Return”).

• If requested, you return the item using the instructions we provide.

If your item is defective, we will offer one of the following at our discretion:

• Replacement (same item), or

• Refund to the original payment method, or

• Store credit (if a refund is not possible)

Non-Returnable Items

We do not accept returns for:

• Non-defective products

• Opened or used products where no defect is present

• Items damaged due to misuse, improper storage, accidents, or unauthorized modifications

• Gift cards or downloadable/digital products (if applicable)

How to Request a Return (Defective Item)

To request a return or replacement, contact us and include:

• Your order number

• The item name

• A brief description of the defect

• Clear photos and/or a short video showing the issue (packaging + product)

• If the shipment arrived damaged: photos of the shipping box and label

Once approved, we will send return or replacement instructions.

Return Window

• You must report defective items within 30 days of delivery.

• If a return is required, you must ship the item back within 14 days of receiving return instructions.

Return Shipping Costs

• If your return is approved due to a confirmed defect, we will cover return shipping or provide a prepaid return label (where available).

• If the issue is not confirmed as a defect after review, return shipping costs may not be covered.

Refund Processing Time

If a refund is approved:

• Refunds are issued to the original payment method.

• Processing typically occurs within 5–10 business days after approval and/or after we receive the returned item (if a return is required).

• Your bank or card issuer may take additional time to post the refund.

Exchanges

We only offer exchanges in cases of confirmed defects. If approved, we will replace the item with the same product (or the closest available equivalent if it is out of stock).

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with photos of the product and packaging so we can make it right.

Cancellations

Orders that have already shipped cannot be canceled. If your order has not shipped yet, contact us as soon as possible and we will try to help.

Contact Us

For return requests or questions about this policy, contact:

• Email: [email protected]